Lids Australia

info@lidsau.com | 355 Spencer Street West Melbourne 3003

Terms and Conditions Privacy Policy

LIDS HOLDINGS AUSTRALIA PTY LTD PRIVACY POLICY

LIDS HOLDINGS AUSTRALIA PTY LTD complies with the Australian state and commonwealth privacy laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (collectively, “Privacy Laws”) as well as GDPR.

LIDS HOLDINGS AUSTRALIA PTY LTD is committed to the privacy of its customers and will continue to provide products in a confidential and safe manner online and instore.

This Privacy Policy summarises how LIDS HOLDINGS AUSTRALIA PTY LTD handles personal information with respect to:

  1. any official LIDS HOLDINGS AUSTRALIA PTY LTD website, web/cloud-based application (“Website”) including any forms on the Website;
  2. any stand-alone LIDS HOLDINGS AUSTRALIA PTY LTD application;
  3. any software used to provide the Website; and
  4. any services provided by or to a User through the Website, web based program or App,

(collectively, “Platform”).

LIDS HOLDINGS AUSTRALIA PTY LTD will respect and keep secure all personal and sensitive information provided to LIDS HOLDINGS AUSTRALIA PTY LTD by users and clients of its Platform (individually and collectively, “User/s”) in accordance with applicable privacy laws and this Privacy Policy.

By downloading, installing or continuing to use the Platform, a User acknowledges acceptance of this Privacy Policy as updated from time to time.

Information LIDS HOLDINGS AUSTRALIA PTY LTD collects and holds

Personal Information

Definition [non-EU]

If the User is an EU Entity, “Personal information” is defined by the Privacy Act 1988 (Cth) as “information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”

Definition [EU-only]

If the User is an EU Entity, “personal information” is defined as “any data that can be used to identify a living person directly or indirectly”.

From time to time, LIDS HOLDINGS AUSTRALIA PTY LTD may collect User’s personal information. LIDS HOLDINGS AUSTRALIA PTY LTD only collects that personal information that is reasonably necessary for or related to LIDS HOLDINGS AUSTRALIA PTY LTD’s businesses or to facilitate the use of the Platform by Users.
The kind of information LIDS HOLDINGS AUSTRALIA PTY LTD collects will depend on a User’s relationship with LIDS HOLDINGS AUSTRALIA PTY LTD (e.g. as a Platform user, customer, business partner, employee or contractor).

Generally, the only personal information LIDS HOLDINGS AUSTRALIA PTY LTD collects about a User is that information which a User chooses to disclose to LIDS HOLDINGS AUSTRALIA PTY LTD or which a User authorises LIDS HOLDINGS AUSTRALIA PTY LTD to obtain.

The type of information LIDS HOLDINGS AUSTRALIA PTY LTD collect may include (but isn’t limited to) a User/User’s:

  1. business’s account details
  2. personal name
  3. age
  4. gender
  5. residential/work address
  6. email addresses
  7. telephone number
  8. photographs
  9. physical location
  10. hardware/browser/software used to access the Platform
  11. IP addresses

Sensitive Information

Sensitive information is a special category of the most sensitive personal information including racial or ethnic origin, political opinion, police record, health and disability information etc.

LIDS HOLDINGS AUSTRALIA PTY LTD does not collect sensitive information.

How LIDS HOLDINGS AUSTRALIA PTY LTD collects and holds personal information

Where possible, LIDS HOLDINGS AUSTRALIA PTY LTD will collect a User’s personal information directly from a User, but information may also be collected via:

  1. loggers;
  2. wi-fi routers; and
  3. GPS devices
 

Personal and sensitive information may be collected from a User when a User provides it to LIDS HOLDINGS AUSTRALIA PTY LTD directly.

LIDS HOLDINGS AUSTRALIA PTY LTD has established appropriate physical, electronic and managerial procedures to safeguard any information LIDS HOLDINGS AUSTRALIA PTY LTD collects. This helps prevent unauthorised access, maintains data accuracy and ensures that the information is used correctly.
All data transferred to and from LIDS HOLDINGS AUSTRALIA PTY LTD’s servers is encrypted and a firewall is in place to prevent intrusion. All data stored within LIDS HOLDINGS AUSTRALIA PTY LTD’s systems is designed to only be able to be accessed by authorised LIDS HOLDINGS AUSTRALIA PTY LTD officers, employees, contractors and the relevant hosting facility.

The purposes for which LIDS HOLDINGS AUSTRALIA PTY LTD collects, holds, uses and discloses personal information.

LIDS HOLDINGS AUSTRALIA PTY LTD collects personal information that LIDS HOLDINGS AUSTRALIA PTY LTD considers relevant for the purpose of providing LIDS HOLDINGS AUSTRALIA PTY LTD’ services or the Platform. These include, but are not restricted to: your name, and contact details (including address, email, and phone number), birthdate, domain you used to access the internet, date and time you access our website, internet address of the website which linked you directly to our website and any other information which you may supply. We use this information to provide you with the best customer service and relevant marketing and remarketing across our websites and/or other marketing channels including social media.
By providing your personal information via any LIDS HOLDINGS AUSTRALIA PTY LTD platform you are giving LIDS HOLDINGS AUSTRALIA PTY LTD consent to use or disclose personal information collected about an individual for the purposes of direct marketing. LIDS HOLDINGS AUSTRALIA PTY LTD will not disclose any personal information to any third-party overseas recipients unless the individual has given LIDS HOLDINGS AUSTRALIA PTY LTD additional consent to do so.

Some of the ways LIDS HOLDINGS AUSTRALIA PTY LTD uses personal information includes to:

  1. communicate with a User and others as part of LIDS HOLDINGS AUSTRALIA PTY LTD’s business
  2. enable LIDS HOLDINGS AUSTRALIA PTY LTD to provide a product
  3. personalise a User’s LIDS HOLDINGS AUSTRALIA PTY LTD user experience
  4. send a User information regarding changes to LIDS HOLDINGS AUSTRALIA PTY LTD’s policies, other terms and conditions, on-line services and other administrative issues
  5. manage accounts and perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring and staff training, collecting debts and market or client satisfaction research)
  6. prevent, detect and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks
  7. verify information given to LIDS HOLDINGS AUSTRALIA PTY LTD
  8. carry out market research and analysis, including satisfaction surveys
  9. provide marketing information to a User (including information about other products and services offered by selected third party partners) in preferences a User have expressed
  10. manage LIDS HOLDINGS AUSTRALIA PTY LTD’s infrastructure and business operations and comply with internal policies and procedures, including those relating to auditing accounting billing and collections IT systems data and website hosting business continuity and records, document and print management
  11. process refunds, replacements and repairs
  12. resolve complaints and handle requests for data access or correction
  13. comply with applicable laws and regulatory obligations (including laws outside a User’s country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism
  14. comply with legal process and respond to requests from public and governmental authorities (in outside a User’s country of residence)
  15. establish and defend legal rights protect LIDS HOLDINGS AUSTRALIA PTY LTD’s operations or those of any of LIDS HOLDINGS AUSTRALIA PTY LTD’ group companies or insurance business partners, LIDS HOLDINGS AUSTRALIA PTY LTD’s rights or property and/or that of LIDS HOLDINGS AUSTRALIA PTY LTD’ group companies, a User or others and pursue available remedies or limit LIDS HOLDINGS AUSTRALIA PTY LTD’ damages

To whom does LIDS HOLDINGS AUSTRALIA PTY LTD disclose a User’s personal information?

LIDS HOLDINGS AUSTRALIA PTY LTD may disclose a User’s personal information to:

  1. the User
  2. government authorities (where required by law including workers compensation laws)
  3. third parties involved in court action (where required by law)
  4. other parties that provide support services to LIDS HOLDINGS AUSTRALIA PTY LTD including support services, merchant services, online marketing programs for the purposes of marketing LIDS HOLDINGS AUSTRALIA PTY LTD products only
  5. professional advisers
  6. potential business partners or purchasers
  7. other subsidiaries of the parent company to LIDS AUSTRALIA PTY LTD company

If a User does not provide some or all of the information requested, LIDS HOLDINGS AUSTRALIA PTY LTD may not be able to provide LIDS HOLDINGS AUSTRALIA PTY LTD’s products, permit a User to open or use a user account or give a User access to the Platform.

Using a pseudonym or engaging with LIDS HOLDINGS AUSTRALIA PTY LTD anonymously

Where practicable, a User will be given the opportunity to engage with LIDS HOLDINGS AUSTRALIA PTY LTD on an anonymous basis or using a pseudonym. Due to the nature of LIDS HOLDINGS AUSTRALIA PTY LTD’s services, in most cases, the use of a pseudonym anonymity will not be possible.

Credit card details

LIDS HOLDINGS AUSTRALIA PTY LTD does not collect or store credit card numbers.

Website cookies and usage information

When a User accesses LIDS HOLDINGS AUSTRALIA PTY LTD’s Platform, LIDS HOLDINGS AUSTRALIA PTY LTD may use software embedded in LIDS HOLDINGS AUSTRALIA PTY LTD’s Platform and LIDS HOLDINGS AUSTRALIA PTY LTD may place small data files (or cookies) on a User’s computer or other device to collect information about which pages a User’s view, how a User reach those pages, what a User does when a User visits a page, the length of time a User remains on the page and how LIDS HOLDINGS AUSTRALIA PTY LTD performs in providing content to a User. A cookie does not identify individuals personally, but it does identify computers.

A User can set a User’s browser to notify a User when a User receive a cookie and this will provide a User with an opportunity to either accept or reject it in each instance. LIDS HOLDINGS AUSTRALIA PTY LTD may gather a User’s IP address as part of LIDS HOLDINGS AUSTRALIA PTY LTD’s business activities and to assist with any operational difficulties or support issues with LIDS HOLDINGS AUSTRALIA PTY LTD’s services. This information does not identify a User personally.

External links

The Platform may contain links to other websites. When a User accesses these links, LIDS HOLDINGS AUSTRALIA PTY LTD recommends that a User read the website owner’s privacy statement before disclosing a User’s personal information. LIDS HOLDINGS AUSTRALIA PTY LTD does not accept responsibility for inappropriate use, collection, storage or disclosure of a User’s personal information collected outside LIDS HOLDINGS AUSTRALIA PTY LTD’s Platform.

Cross-border disclosures of a User’s personal information

LIDS HOLDINGS AUSTRALIA PTY LTD does currently use off-shore service providers with regard to storage of personal information data including email services, support service and telephonic services. LIDS HOLDINGS AUSTRALIA PTY LTD reserves the right to use data hosting facilities and third-party service providers both in Australia and overseas to assist LIDS HOLDINGS AUSTRALIA PTY LTD with providing our goods and services.

Right to opt out of personal information use

LIDS HOLDINGS AUSTRALIA PTY LTD will comply with any request from a User to process or cease using their personal information data as soon as practicable.

Unless a User specifically opts-out of use of personal information for marketing purposes, LIDS HOLDINGS AUSTRALIA PTY LTD will assume LIDS HOLDINGS AUSTRALIA PTY LTD has a User’s implied consent to receive similar information and communications in the future.

Right to rectification

LIDS HOLDINGS AUSTRALIA PTY LTD has obligations to take reasonable steps to correct personal information held by LIDS HOLDINGS AUSTRALIA PTY LTD if LIDS HOLDINGS AUSTRALIA PTY LTD is satisfied that it is inaccurate, out-of-date, incomplete, irrelevant or misleading for the purpose for which it is held.

LIDS HOLDINGS AUSTRALIA PTY LTD will comply with any request from a User to update and/or correct their personal information data within 28 days.

LIDS HOLDINGS AUSTRALIA PTY LTD may take reasonable steps to verify a User’s identity before making any such changes.

In cases where the information was provided by a third party, LIDS HOLDINGS AUSTRALIA PTY LTD may not be able to correct information and a User may have to contact the third-party that gave information to LIDS HOLDINGS AUSTRALIA PTY LTD.

Right of access [EU only]

If the User is an EU Entity, LIDS HOLDINGS AUSTRALIA PTY LTD will comply with any request from a User to access their personal information data erased within 28 days.

Right to erasure [EU only]

If the User is an EU Entity, LIDS HOLDINGS AUSTRALIA PTY LTD will comply with any request from a User to object to have their personal information data erased within 28 days.

Right to data portability [EU only]

If the User is an EU Entity, LIDS HOLDINGS AUSTRALIA PTY LTD will comply with any request from a User to obtain and/or use their personal information data for their own purposes within 28 days.

Contacting LIDS HOLDINGS AUSTRALIA PTY LTD
To exercise a right under this Privacy Policy, make further inquiries or to complain about a breach of the law (including the Australian Privacy Principles or a registered Australian Privacy Principles code, if applicable) a User should contact LIDS HOLDINGS AUSTRALIA PTY LTD as follows:

The Director of Retail
LIDS HOLDINGS AUSTRALIA PTY LTD
350 King Street
West Melbourne 3004

LIDS HOLDINGS AUSTRALIA PTY LTD takes all complaints regarding privacy of information seriously. LIDS HOLDINGS AUSTRALIA PTY LTD will respond to any inquiries in a reasonable time.

Policy changes

LIDS HOLDINGS AUSTRALIA PTY LTD may revise this Privacy Policy from time to time by updating this page. The revised Privacy Policy will take effect when it is posted on this page or LIDS AUSTRALIA Website, implemented in the Platform or otherwise communicated to a User. LIDS HOLDINGS AUSTRALIA PTY LTD suggests that a User review LIDS HOLDINGS AUSTRALIA PTY LTD’s Privacy Policy regularly.

Applicable law

This agreement is governed by and construed in accordance with the laws of Victoria, Australia.

The User irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

If any provision of this agreement is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.

Definitions

In this Privacy Policy:

“LIDS HOLDINGS AUSTRALIA PTY LTD” means Lids Stores, NBA Stores and any “Related Body Corporate” within the meaning of the Section 50 of the Corporations Act 2001 (Cth).

“EU Entity” means a User that:

  1. is incorporated; or
  2. ordinarily resides (wholly or partly),
 

in a European Union member state from time to time