Our Change of Mind Policy does not limit your rights under the Australian Consumer Law, which provides you with consumer guarantees that we cannot restrict. If your product is not of acceptable quality, does not fit its intended purpose, or differs from its description or sample, you may be eligible for a refund, exchange, or compensation for any decrease in the product’s value (if you choose to keep it).

For products with a major fault, you have the right to choose between a replacement or a refund. For products with a minor fault, we may choose to offer a free repair instead of a replacement or refund. More information is available from the Australian Competition and Consumer Commission.

Merchandise returned under consumer guarantees must be returned within a reasonable timeframe and must include proof of purchase.

Please choose merchandise marked as seconds or sample products carefully, as these items cannot be returned for the fault identified at the time of purchase. If a seconds or sample product has a different fault, is not fit for purpose, or is incorrectly described, it can be returned in accordance with the above consumer guarantees.

Our customer service team cannot review worn or used items via email or phone. All items must be physically returned in-store to be processed according to the procedure detailed below.

Please choose customised or personalised products carefully, as these items cannot be returned for ‘change of mind purposes’ only where goods are deemed faulty or not fit for purpose where it can be returned in accordance with the above consumer guarantees.